Returns & Refunds policy

Eligibility for Returns

Himalaya Soap Factory maintains strict quality control over our manufacturing processes. Returns and refunds are only initiated if there is a genuine, verified problem with the product, such as receiving a damaged item, a defective formulation, or an incorrect product. We do not accept returns or issue refunds for buyer's remorse or ordering errors.

Mandatory Unboxing Video Requirement To protect against fraudulent claims, an unboxing video is strictly mandatory to process any return or refund request.

• The video must clearly show the original package sealed before opening.

• The video must be a single, continuous, uncut, and unedited recording.

• The specific defect, damage, or incorrect item must be clearly visible in the video.

Process Claims for defective or damaged goods must be raised within 48 hours of delivery along with the unboxing video. If your claim is verified and approved by our team, we will arrange for the return pickup of the defective goods and subsequently issue your refund or provide a replacement. Claims submitted without a valid unboxing video will be immediately rejected.